Refund policy

RETURNS & REFUND POLICY

Last updated: October 2026

RETURNS & EXCHANGES

Customers who wish to request a return or exchange should contact JUWE as soon as possible after receiving the order.

Products being returned should be unused, unworn and, where applicable, in their original packaging, except where applicable consumer law gives the customer additional rights.

For hygiene and product-integrity reasons, opened or used fragrances may be subject to return restrictions except where the product is defective, incorrect or otherwise required to be accepted under applicable law.

Sneakers being returned should not show signs of wear or use unless the return relates to a defect.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If a customer receives an incorrect, damaged or defective item, the customer should contact JUWE promptly with the order information and supporting photographs where reasonably appropriate.

JUWE will assess the matter and provide an appropriate remedy in accordance with applicable consumer law.

CANCELLATIONS

Customers should contact JUWE as soon as possible if they wish to cancel an order.

If an order has already been dispatched, cancellation or return arrangements may be subject to the applicable returns process and South African consumer law.

CONTACT US

For questions relating to an order, return, delivery or these Terms & Conditions, customers can contact JUWE using the contact information provided on the website.